Finnish VIP Account Manager

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Salary Description:
Competitive Salary Offered
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Betting Jobs are currently recruiting for a Finnish speaking VIP Account Manager to join one of the leading online casinos in Malta. They are hiring for someone who has working experience in delivering world class customer service to manage a portfolio of their high priority customers.

• Build strong relationships with valuable customers and provide superb service and gaming experiences tailored to them
• Monitor individual customer performance and ensure that bonuses, gifts and hospitality invitations are offered in accordance with business requirements
• Handle customers’ day to day queries and complaints, including out of hours when necessary, in order to provide the VIP with personal and ‘competition beating’ service
• Handling Mobile phone to inbound/outbound contacts with customers
• Act as a concierge for our top value customers
• Maximising player’s value
• Effectively identify and manage any risks within areas of responsibility
• Reactivate dormant accounts
• Monitor campaigns, manage targets and a budget
• Develop, build and/or execute strategies to acquire new valuable customers/Potential VIPs
• Cross-selling new products and channels. This would be done through face-to-face contact via hospitality and inbound and outbound communications (Mainly phone and emails)
• Working out of office hours, as business requires

Skills and Experience Required:
• Great communication skills (Excellent native language level, fluent English and any other language would be a plus)
• You are approachable, personable and enjoy interaction with clients
• Great organisation, relationship building, planning and prioritisation skills, with strong attention to detail
• Deep knowledge of CRM tools (Silverpop, SMS tools such as GlobalMouth) and previous experience in a CRM team
• Analytical mind and ability to manage promotional risk
• Commitment to providing world class service to valuable customers
• Sound knowledge of Casino games and Industry
• Have a genuine passion for the online gaming industry, either as a customer or through work experience in the industry
• Friendly, passionate and expert in all that you do!
• Experience of handling VIP customers contact and resolving queries is mandatory
• Experience of hosting VIP customers at events

This is a great chance to get involved in a dynamic and thriving industry with one of the fastest growing gaming companies. The right candidate will be rewarded with a competitive salary + benefits. If you are interested to find out more then please get in touch with me –

Contact Details:
Tel: +44 (0) 1355 588 988
Contact: BettingJobs

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