Director Of Operations

Job Type:
Salary Description:
Negotiable, Company Bonus and Benefits
Job Ref:

Our client is seeking a hands on Operations Director to work with establishing and building the business. You will be growing a team through proactive development. You will also oversee a strong customer service team focused in the iGaming industry. You will create and drive forward exceptional standards and strategies for the business.

Main Tasks & Responsibilities

Continuously monitor, analyse and follow up on all service levels to ensure the Centre's operational KPI's are met and within the agreed cost frame
Working with the Planning function ensure effective workforce management, intraday, short, medium and long term and work with HR, Training and Recruitment to ensure effective resourcing plans are in place accounting for seasonal fluctuation
Lead and inspire reporting teams to provide world class levels of Customer Service
Promote a 'customer first' culture putting the customer at the very heard of every decision
Managing and driving forward a successful Customer Service and Sales Team
Identifying, developing and supporting the implementation of performance improvement initiatives and reporting requirements for the Contact Centre/customer contact processes
Essential Skills & Experience

Our client are a Microgaming-powered casino and so will look for some exposure to this previously as a prerequisite

Strong verbal and written communication skills, the ability to identify/define and solve problems
Desire to work in high-growth, start-up-like culture and a passion for innovating in the property connectivity space

Contact Details:
Tel: +44 (0) 1355 588 988
Contact: Dominic

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