French VIP Account Manager

Job Type:
Permanent
Categories:
Marketing
Location:
Africa
Salary Description:
Competitive Salary Offered
Posted:
07-Feb-24
Job Ref:
20279

BettingJobs are working with a marketing agency servicing the online casino industry is looking to add to their team with a VIP Account Manager located in Mauritius.

Responsibilities:
• Micromanagement of an assigned portfolio of VIP customers to maintain ongoing communication and outreach via a variety of channels
• Develop a strong understanding of the company’s VIP customer needs
• Provide excellence in customer service with the aim of building long term relationships
• Advising and cooperating with CRM team to provide feedback in order to improve tailored promotional offering
• Working on set targets, objectives and goals while being accountable for VIP Customer satisfaction
• Proactively improve all metrics of the assigned portfolio

Requirements:
• Fluent in English & French
• 1-2 years’ minimum experience in iGaming account management within Sports and Casino
• Experience in a customer service environment, VIP experience is an advantage
• Attentive to detail and strong relationship building ability
• Commercial acumen with an analytical approach
• Organised and proactive
• Excellent phone and written communication skills
• Committed to provide an outstanding service
• Self-motivated team player with ability to work independently
• Be presentable and willing, on occasion, to travel to attend football events
• Passion for Sports and knowledge of Casino products
• Developed numerical and analytical ability

Contact Details:
Tel: +441355588971
Contact: Rachel Moncrieff
Email:

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