Customer Support Casino Manager

Job Type:
Permanent
Categories:
Customer Support
Location:
LATAM
Salary Description:
Competitive
Posted:
12-Feb-24
Job Ref:
20206

BettingJobs is currently working with a modern, dynamic and growing sportsbook in San Jose, Costa Rica who is seeking a Customer Support Casino Manager to join their team. The responsibility of the Customer Support Casino Manager would be to manage the daily operations of the casino to ensure customer satisfaction.

The Customer Support Casino Manager position would suit an individual who has a strong understanding of online casinos and is eager to join a forward-thinking company.


Responsibilities:

• Manage daily casino operations to improve player experience.
• Develop customer service systems.
• Effectively handle tools and backends.
• Ensure team understanding of products, site features and promotions.
• Monitoring and improve casino gaming experience, including platform functionality, customer support and issue resolution.
• Report to management on player contact metrics, including contact reasons, providers’ support and resolution.
• Continuously improve and optimize processes and dispute resolution.


Requirements:

• Experience in online casino management.
• Strong leadership skills.
• Excellent written and verbal communication skills.

Contact Details:
Tel: +44 (0) 1355 588 988
Contact: Mia Dunnington
Email:

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