BettingJobs are working with highly successful iGaming operator with a proven track-record within the online casino space, who are looking to add a German Customer Support Agent to their team in London, Malta or Barcelona.
The successful candidate will be the German ambassador for the company, liaising directly with the players via email and live chat to answer their questions, resolve their queries; always providing fast, accurate, thorough, and friendly responses. They will strive to ensure the players' experience is a positive one, and finally you will be on top of your game, when having to inform players of any upcoming promotions.
Responsibilities & Requirements:
• Answer chats and emails to customers accurately and exceeding their expectations within the target timescales.
• Provide excellent customer service on the Casino products in an expedient manner
• Identify, research, and resolve customer issues.
• Be self-motivated use own initiative to be able to utilize available resources to improve knowledge and help customers.
• Work as part of a team to improve the overall performance of the Customer Service.
• Provide all CSR duties in German and English.
• Proven problem-solving skills.
• High level of attention to detail.
• Ability and desire to deliver exceptional levels of Customer Service.
• Clear thinking and problem solving.
• Flexible and willing to work daily/evening shifts.