BettingJobs is working with an established payments company who are looking for an Account Manager. This role is based in Malta within a hybrid set up. Apply today for a confidential discussion.
Our client offers a variety of products including a digital wallet app, wearables, cash vouchers and more, they serve over one million users across 100+ markets in over 16 languages. Our client’s wallet allows customers to spend, send, and store money securely, all from their mobile phones with the ability to pair wearables, such as key fobs, watches, and more to make contactless payments. Our client’s newest product, gateway has been designed to power e-commerce performance through localised payment processors.
Job Purpose:
The role of the Account Manager is to develop and maintain long lasting relationships with existing clients (gaming Operators). This role requires a keen, confident individual who takes a hands-on approach to ensure the timely and successful delivery of their solutions according to customer needs. This role requires various travel to visit clients and attend industry events to capitalise on networking and relationship-building opportunities.
Key Tasks:
• Lead the management of gaming Operators (“Accounts”) and build solid relationships.
• Drive all stages of the journey from client integration to going live.
• Work independently to find bespoke solutions for the needs of the client.
• Provide input from clients that can develop into new products.
• Prepare reports on account status.
• Negotiate contracts and close agreements to maximize profits.
• Develop new business with existing clients and/or identify areas of improvement to meet ambitious individual and team-wide sales targets.
• Serve as the lead point of contact for all customer account management matters.
Qualifications / Experience required:
• Ability to work and thrive in a start-up environment.
• Ability to travel and participate in gaming events and shows.
• Good understanding of their products and services to find the right solutions.
• To be persistent in unlocking new commitments from the Operators.
• To respond quickly to Operator requests. Emails answered same day. Actions from meetings and calls sent within 24 hours.
• To be confident to talk about and present their products and services to Operators.
• To work well with different departments to facilitate Operator requests and requirements.
• To understand the payments industry and the competitors.
• To build up a good knowledge of the gaming industry and be aware of regulatory and other relevant market changes.
• Ability to understand and translate Operator requirement into product features and suggestions for improvement of their service.
• Ability to act calm and deescalating, be the internal advocate for their Operators
