BettingJobs are working with a leading iGaming service provider who are now seeking a Chief Operating Officer to join their team in Lisbon.
Responsibilities:
• Drive the organisation to achieve and exceed business goals, objectives, and expectations.
• Act as a leader within the organisation, ensuring that all operation functions are managed efficiently, effectively, and able to motivate a team.
• Oversee customer support, payments, acquisition, marketing and managing relationships with key suppliers including PSP, game providers and negotiating new contracts.
• Responsible for the commercial control, development and success of the online brands, products, and services.
• Lead the operational integration and ongoing activities in various key regulated jurisdictions as well as in other key markets.
• Lead and collaborate with various stakeholders to align products and innovation in areas such as product deliveries, player acquisition and retention, customer relationship management and business intelligence.
• Collaborate (lead) with product team & software developers to implement product roadmap in line with operational deadlines.
• Analyse current CRM activities in order to optimise and adjust as per the demanding needs of the business.
• Utilise available resources to accurately measure and improve operational performance.
• Act as a role model and ensure smooth internal communication between teams and departments.
• Use data driven approach to optimise decisions, procedures, and processes.
• Drive innovation and new products’ development forward to support the ongoing growth.
• Provide clear targets and directions to all heads of departments.
• Implement compliance guidelines, operational KPIs and ensuring overall customer satisfaction.
• Manage relationships/agreements with Shareholders and CEO.
• Provide day to day leadership and management across the operations.
• Undertake value added research and analysis of industry trends, market conditions, competitive market, legislation, and technology needed for business planning and the decision-making process.
• Source, establish and implement new operational business and expansion activities including investments, acquisitions, etc.
• Support and challenge the Management team in establishing success metrics and key performance indicators to improve profitability.
• Ensure continuous and overall cost efficiency and quality across the business.
• Provide clear and accountable operational objectives, development plans, improvements, and status reports to executives.
Requirements:
• Min. 5 years of experience in a similar role within the iGaming industry
• Bachelor’s degree or equivalent.
• Excellent leadership skills, with steadfast resolve and personal integrity.
• Understanding of advanced business planning and regulatory issues.
• Provide clear and accountable operational objectives, development plans, improvements, and status reports to executive management.
• Take action and lead in the face of complex challenges.
• Solid grasp of data analysis and performance metrics.
• Strong communication and presentation skills.
• Creative and strategic mindset.
• International business orientation.
• Ability to work independently and meet strict timelines.
