BettingJobs is working with an exciting new B2B service provider with specialism in digital data and marketing services for iGaming and Fintech clients. They are currently looking to add an Operations Specialist to their team based in Melbourne.
Responsibilities:
• Become an Internet product service expert of the operations team.
• Providing level 2 support to customer support team, assisting them in dealing with customer queries (eg. Respond and resolve customer inquiries quickly and effectively through the instant messaging system, Ticketing system and email.)
• Analysis and reporting on product performance, including daily and weekly product performance reviews.
• Have strong internet product logic and data logic and be able to formulate corresponding strategies and models for different business demand scenarios.
• Accept and share customer feedback with the team in real time to give users the most accurate suggestions.
• Pay attention to customer status in real time, review and prompt abnormal customers, and escalate them for processing when needed.
• Monitor product operation status, and report key technical issues for upgrades in a timely manner.
• Improve customer service experience and satisfaction through high-quality, proactive customer support.
Requirements:
• Excellent logical and analytical skills with a keen eye for detail.
• Have the basic ability of data statistics, can refine optimization points based on user behaviour data, be proficient in database query language and other data statistics tools (SQL, Excel, etc.), familiar with Google analysis and Firebase is desirable
• Customer service experience is highly desirable but not mandatory.
• Excellent communication skills (Especially on reading and writing).
• Have a great interest or knowledge in sports.
• Strong logical ability, independent thinking, judgment ability and decision-making.
• Have strong responsibility and ability to withstand pressure and can take the initiative and actively undertake work.
• Bachelor’s degree or above
• Occasional Night shift when needed only
• Mandarin Speaker Preferred
