BettingJobs are currently recruiting for a Customer Success Manager based in London.
Responsibilities:
· Be an Amplifier AI champion, helping customers extract maximum value from our products.
· Own the overall relationship with assigned clients, which includes managing onboarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction.
· Establish a trusted and partner relationship to help drive the continued value of our products and services.
· Maintain and develop customer success strategies and best practices, as well as customer support content
· Communicate effectively with internal and external senior-level management to understand customer needs, maximise retention and growth, and communicate learnings.
· Identify, lead, and action cross-sell and up-sell opportunities within the customer base.
· Maintain existing customer success metrics and data as directed.
· Facilitate interaction and workflow between data and commercial teams to ensure timely deliverables.
· Collaborate, problem-solve, and strategise upcoming client meetings with team members
· Prepare necessary documentation or visuals for the client to demonstrate the performance of campaigns; analyse trends to identify areas of improvement
· Work with the wider sales and marketing teams to drill customer references and develop case studies.
Requirements:
· Experience working within Customer Success or related customer-facing teams in the technology, SaaS and/or gaming sector.
· General experience in sales or account management
· Self-starter who is flexible in their approach
· Excellent communicator with the ability to build relationships with multiple stakeholders.
· Previous start-up experience is desirable.
· Strong verbal and written communication, strategic planning, and project management skills
· Gregarious and energetic, enjoying working with and networking with customers.
· Analytical and process-oriented mindset with an affinity to data and measuring value.
· Comfortable working across multiple departments in a deadline-driven environment, leading customer-orientated initiatives
· Active team player, self-starter, and multitasker who can quickly adjust priorities.
· Knowledge of HubSpot and Azure DevOps is an advantage.
