BettingJobs are working with a well-established global iGaming operator in London who are looking for a Danish Customer Support Agent to join their team. The company has a global reach with employees specialising in all aspects of Marketing, Affiliation Marketing, Development, Web Design, Content, Analysis, Software Development and Customer Service.
Job Specification:
• Communicating with customers through email, online chat, telephone, and other channels that are available.
• Responding promptly to customer inquiries and following up on queries.
• Knowing products inside and out so that they can answer questions.
• Acknowledging and resolving customer complaints. Assess customer requirements and aim to resolve queries first time whenever possible.
• Communicating and coordinating with back offices when necessary.
• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Upholding all procedures for internal and external communications.
• Upholding all procedures for internal and external communications
• Ensure customer satisfaction and provide professional customer support.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Reaching SLAs that are in place.
• Shift pattern, including weekends.
Person Specification:
• Danish native speaker
• Previous customer support experience for at least 2 years
• Computer literate and able to multitask.
• Able to work well in a fast-paced environment.
• Able to work to targets, be self-motivated, focused and assertive.
• Previous experience/knowledge of RG/AML policies desirable but not necessary.
