BettingJobs are currently seeking a Customer Service Agent for rapidly growing Sportsbook based in Brighton and Hove. The ideal candidate will have previous customer service experience and a strong interest in sports.
Responsibilities:
• Resolution of Customer queries.
• Monitoring and replying to CS emails.
• Monitoring Trader chat and taking ownership of non-trading related queries.
• Recording/documenting issues and resolutions.
• Telephone CS queries
• Overflow Telebetting
• Compliance assistance
• Promotional activity
• Ad-hoc tasks
Requirements
• Strong interest in Sport
• Demonstrate a good understanding and insight of the betting industry.
• Critical thinker – able to make quick and well-informed decisions.
• Hard working team player – able to build and sustain relationships.
• Good communication skills
• Ability to work under pressure.
