BettingJobs are working with a B2B iGaming giant who are looking to hire an Operational Account Manager to join their team. The successful candidate will act as the primary point of contact to key clients and internal departments and will coordinate responses and feedback to provide solutions to customer queries.
Responsibilities:
• Support customers throughout product launch and customer lifecycle.
• Ongoing monitoring and improvement of trading performances - granular analysis by sportsbook/sport/league.
• Partner with customers to identify, discuss areas of improvement, such as coverage and market issues, player profiling, risk policies, pricing support and recommend solutions.
• Build and maintain relationships with customers, and ensure customers are satisfied with products and services.
• Seek opportunities to provide additional features/updates to MTS customers.
• Promote and coordinate the execution of actions aimed at improving trading performance and optimize the delivery of MTS Service.
• Monitor processes to ensure achievement of service levels and early identification of any structural issues.
• Provide training to customers when required.
• Occasional travel, both domestically and internationally, to customer sites to deliver presentations.
• Other duties as assigned.
Requirements:
• Must have 3+ years trading experience, or analytical experience with trading room management responsibilities.
• The candidate must be flexible to work shifts, e.g. (early mornings, evenings, and weekends).
• Demonstrated experience in building and maintaining customer/client relationships.
• Technically-savvy, ability to learn online tools quickly, and forward thinking.
• Superior verbal and written presentation and communication skills.
• Experience identifying key decision makers and influencing executive-level stakeholders.
• Excellent problem-solving skills - able to proactively identify and analyse problems and find appropriate solutions.
• Collaborative team player, ability to work well with others and have the confidence and integrity to earn internal team's confidence quickly.
• Creative & inquisitive thinker, keen to further refine systems and processes.
• Fluent in English and a secondary language (both written and spoken).
• Flexibility to adapt to changing priorities as well as product environments, and ability to meet strict deadlines.
• Proficient in Microsoft office suite, including word, excel, power point and outlook.
• Willing to travel both domestically and internationally (for extended periods), as assigned by the Director of OAM.
