Customer Service Representative

Job Type:
Permanent
Categories:
Customer Support
Location:
Australia & New Zealand, Remote
Salary Description:
Competitive salary
Posted:
10-Jan-23
Job Ref:
19146

BettingJobs.com are currently seeking a remote English speaking Customer Service Representative for a leading iGaming company based in Australia.

The ideal candidate will have previous experience working in a customer service role and a strong interest in e-sports.


Responsibilities:

• Provide customer support to customers via telephone, Live Chat and email
• Develop a comprehensive knowledge of the company’s product
• Taking ownership of customer queries from start to resolution
• Provide customer service in accordance with company rules and procedures
• Work to fulfil the goals and targets set for customer service

Requirements:

• At least 2 years experience in a customer service related role
• Excellent writing, communication, and problem-solving skills.
• Able to positively take constructive feedback to ensure self-improvement
• Proficiency in the required language
• Strong interest and knowledge of e-sports
• Sufficient numeracy and literacy skills and a good commercial awareness
• Ability to work evenings and weekend when required

Contact Details:
Tel: +44 (0) 1355 588 988
Contact: Cole Clark
Email:

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