BettingJobs are working with a B2B Online Gaming company who are looking to hire a remote-based PAM Product Manager. You will own and improve the current back office and Player Account Management platform (PAM). You will work with commercial stakeholders, solutions architects, delivery teams and end-users to create a PAM and Back Office Strategy aligned with the company's goals. You will report to the Director of Product and work closely with the operational teams, looking at customer and business data to justify product priorities and set measurable KPIs.
The PAM Product Manager will have specific ownership of the following areas of the client's internal tools:
• Player Account Management: Offering a 360 in-depth Player Overview of aggregated player data and activities
• Authentication and Risk Management: Automated dashboards to manage KYC, Registration and Authentication to monitor Identity theft and Account takeover
• Transactions Management: Dashboards analyse all player transactions via the cashier system for fraud prevention.
• Bonus Management: Overview of Player Bonus Use, issuance, limits and Rollover within the PAM.
• Game Management: Monitor and manage gaming operations through the PAM Software.
Key Responsibilities:
• Act as the link between Operational teams and the respective development teams, ensuring all parties align with the Product Vision.
• Collaborate with Stakeholders and Product Owners to create and execute the strategic roadmap.
• Own and build the PAM and Back Offices product roadmap with user insight, analytical research and competitor analysis.
• Estimate feature resource allocation and opportunity costs through collaboration with the solutions architects & development teams.
• Evaluate feature viability alongside the Stakeholders according to budget, risks and dependencies to allocate resources in the product roadmap.
• Take ownership of operational and technical requirements in the product roadmap, managing all stakeholders' expectations from inception to delivery through regular communication.
• Regularly update and communicate with the product team to align and prioritize cross-product deliverables with the roadmap.
• Collaborate with other agile teams to manage and plan dependencies.
• Develop product requirements with the product owner and ensure the priorities align with product goals.
• Work closely with UX to assess and improve customer experience through user research, design iteration and measuring the success of feature updates.
• Provide regular analysis and updates on progress to commercial, technical, and operational stakeholders at all levels.
Essential Requirements:
• Minimum five year's experience as a Product Manager for large-scale proprietary or b2b gaming and sportsbook platforms,
• Hands-on experience in building, maintaining and improving PAM Platforms that are;
• Flexible, Modular and Fully API Based.
• Self-Hosted, Stable and Scalable
• Intuitive and Functional to their users.
• Experience working in a lean product development environment understanding the concept of an MVP and iterative release process.
• Working knowledge & understanding of technical language.
• Strong communication & interpersonal skills
• Attention to detail.
• Flexible to work with departments in different time-zones.
• Hands-on experience working in an operational customer service or fraud prevention role (desirable)
