Operations Manager (Argentina)

Job Type:
Permanent, Contract
Categories:
Operations
Location:
LATAM
Salary Description:
Competitive Salary Offered
Posted:
15-Sep-22
Job Ref:
18805

One of clients are launching in the Argentinian markets and require an Operation manager who can set up, manage and lead a team with a focus on growing the service and operations functions of the company. You will be responsible for overseeing the daily operations tasks including but not limited to first and second line of support via Live Chat, Emails and Phone while maintaining high SLA to ensure performance KPI are met, conducting customers KYC verifications and overall Risk/Compliance assessment monitoring to adhere with the company policies and protocols.

The Operations centre will be based in Buenos Aires and requires the Operations Manager to live nearby the office premises.


Responsibilities
• Develop, supervise and maintain a high-performance Operation centre, including recruitment, training and establish exceptional workflow processes
• Effectively manage team performance and workload related to Customer Support and Risk/Compliance responsibilities as:
o Troubleshooting, assisting and handling customer enquiries whether
o related to product information, complaints or general information
o requests in a timely manner
o Ensuring customers enquiries are handled in accordance with the
o company high service standards
o Conduct KYC verifications and daily risk processes to identify, manage
o and report suspicious/fraudulent activity
• Ensure the staff is up-to-date with the company policies, procedures
• and regulatory license requirements
• Monitor the Operation functional KPIs, analyze daily the service delivered to
• customers and provide periodic reporting to the respective higher
• management stakeholders
• Collaborate and work closely with other Internal Departments within the
• organization

Skills and Capabilities
• Minimum 3-5 years of Operation/Customer Service Management experience in eCommerce / iGaming sectors. High advantage for iGaming Experience.
• Understanding of customer relationship management theory and practice
• Excellent communication skills, written and verbal English, highly organised and
methodical, with excellent attention to details
• Excellent organizational, management and individual productivity skills
• Ability to function as a self-starter with an emphasis on getting things done
• Must be able to work under pressure in fast paced environment
• Ability to problem solve and adapt to changing business requirements
• Experience in recruitment and training
• Strong interpersonal skills with the ability to build relationships across Departments and remote offices
• Devoted person that inspires to excel and achieve all goals and objectives
• Extensive knowledge of MS Office tools and past experience with various CRM Tools

Contact Details:
Tel: +44 (0) 1355 588 988
Contact: Jonathan
Email:

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