Operational Account Manager

Job Type:
Permanent
Categories:
Sales, Business Development & Account Management
Location:
Australia & New Zealand
Salary Description:
Competitive Salary Offered
Posted:
02-Aug-22
Job Ref:
18648

BettingJobs is working with a global leading company, who provide cutting-edge data solutions and services. They are currently recruiting for an Operational Account Manager based in Melbourne.

The successful candidate will act as the primary point of contact to key clients and internal departments and will coordinate responses and feedback to provide solutions to customer queries.
The position will be based in our Melbourne office and the candidate will be required to undertake a minimum of 3 months of training at our Gibraltar office.

Responsibilities:
• Support customers throughout product launch and customer lifecycle.
• Ongoing monitoring and improvement of trading performances - granular analysis by sportsbook/sport/league.
• Partner with customers to identify, discuss areas of improvement, such as coverage and market issues, player profiling, risk policies, pricing support and recommend solutions.
• Build and maintain relationships with customers, and ensure customers are satisfied with products and services.
• Seek opportunities to provide additional features/updates to customers.
• Promote and coordinate the execution of actions aimed at improving trading performance and optimize the delivery of MTS Service.
• Monitor processes to ensure achievement of service levels and early identification of any structural issues.
• Provide training to customers when required.
• Occasional travel, both domestically and internationally.
• Other duties as assigned by the Director of Operational Account Management.

Requirements:
• Must have 3+ years Trading Room experience, managing Key Sports, e.g. (Soccer, Tennis or US Sports).
• The candidate must be flexible to work shifts, e.g. (mornings, evenings, and weekends).
• Demonstrated experience in building and maintaining customer/client relationships.
• Technically-savvy, ability to learn online tools quickly, and forward thinking.
• Superior verbal and written presentation and communication skills.
• Experience identifying key decision makers and influencing executive-level stakeholders.
• Excellent problem-solving skills - able to proactively identify and analyse problems and find appropriate solutions.
• Collaborative team player, ability to work well with others and have the confidence and integrity to earn internal team's confidence quickly.
• Creative & inquisitive thinker, keen to further refine systems and processes.
• Fluent in English (both written and spoken). A secondary language is advantageous.
• Flexibility to adapt to changing priorities as well as product environments, and ability to meet strict deadlines.
• Proficient in Microsoft office suite, including word, excel, power point and outlook.
• Willing to travel both domestically and internationally, as assigned by the Director of OAM.
• Candidates must hold Australian Citizenship, Permanent Residence or a current valid visa for Australia with permission to work. Work Visa Sponsorship is not available for this position.

Contact Details:
Tel: +44 (0) 1355 588 988
Contact: BettingJobs
Email:

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