Training Manager

Job Type:
HR, Design
Africa, Eastern Europe, Remote, LATAM, Caribbean
Salary Description:
Competitive Salary Offered
Job Ref:
18546 are working with an outsourcing agency, who are looking for a Training Manager. You will be the initial point of contact for all training enquiries across the business, ensuring that they are dealt with promptly and efficiently. Working with internal subject matter experts, key stakeholders and external vendors on specified training programmes or projects, the Training Manager will be responsible for managing the end-to-end concept, design and delivery of both instructor led and digital training interventions. In addition, the role will conduct post-programme follow-up, including evaluating feedback and producing relevant MI and analytics.

Key Responsibilities:

- Working closely with Stakeholders and employees at all levels, uncovering learning needs and proposing appropriate training solutions to meet the challenges.
- Design and deliver high impact training interventions in a truly blended format (face to face, eLearning, virtual classrooms and self-paced learning).
- Review & Analyse existing content across the portfolio to ensure the Training Academy portfolio continues to support strategic business objectives.
- Create new content for all platforms with a focus on creating digital content via the existing LMS.
- Manage and develop both the new starter training programme as well as other programmes that are in place to upskill existing staff as they move through their careers.
- Design, deliver & manage the ongoing customer service training and support the trainers in the delivery of refresher training throughout the year as and when needed.
- Measure, evaluate and report on the effectiveness and business impact of the team’s learning programs and content.
- Drive innovation and break through improvements in your team’s design and development processes and practices.
- Identify the tools, methodology and learning technology choices that will provide ways to improve learning effectiveness and speed to proficiency across all products and learner levels.
- Effective management of the internal LMS ensuring that all course attendance records are maintained as well as analysis of learner feedback course evaluations
- Responsible for the overall management of the training team to include hiring, training, scheduling, setting of goals, prioritization of work, performance management, etc.
- Any other ad-hoc duties as requested by your line manager.

Essential Requirements:

- Experience in designing learning content, story boarding, identifying learning objectives, measuring learning outcomes as well as putting forward new ideas in an effort to keep up with the fast rate of growth and inherent attrition.
- Excellent knowledge and experience of eLearning design and the creation of graphics and digital content using Articulate Storyline, or equivalent authoring tool.
- Strong visual design skills and confidence in the Adobe Creative Suite, including Premiere Pro, After Effects, Illustrator, Photoshop, and InDesign, to create digital visual effect and graphics.
- Experience with video editing software such as (but not limited to) Peek & Camtasia
- Excellent IT Skills, including a good working knowledge of all Microsoft Office products as well as internal systems.
- Strong training/QA background with the ability to design and deliver engaging training content with a strong emphasis on superior customer service, ideally within the gaming/ casino / poker/ call centre sector. Confident, personable and proactive with their approach to work.
- Able to integrate with a small established team, bringing fresh enthusiasm, and previous experience. Ability to constructively critique all existing documents, presentations, plans, reports, analytics and propose new content, creative ideas, fresh eyes.
- Strong enthusiasm with ability to engage partners and operational managers in productive collaborative working
- Used to working across many regions and with a multitude of cultures
- Has good commercial awareness and experience of working within a large commercial environment
- Is a focal point in driving communication and sharing of best practice across regions to facilitate continuous improvement
- Able to travel to any of our various locations, as needed.

Required Skills:

- Enthusiastic, flexible and professional in approach with a ‘can do’ positive and consistent manner.
- Strong creative abilities combined with a robust attention to detail.
- Self-motivated, able to work at pace, on own initiative, with the ability to manage a considerable and varied workload.
- Strong SME and stakeholder management skills (including senior stakeholders)
- Well-developed verbal and written communications skills coupled with the ability to communicate and effectively influence in a positive and constructive manner and drive actions forward.
- Immaculate attention to detail in the delivery of all projects.
- Strong organisation, time management and analytical skills to be able to deal with competing priorities and challenges and ensure all priorities are met.
- A character that is resourceful, credible and flexible and works well both as part of a team and on own initiative.
- Strong coaching ability
- Consultative style with the ability to constructively challenge senior business leaders
- High level of personal resilience
- Confident facilitator
- Able to remain effective in changing business circumstances
- An innovative approach to problem solving
- Excellent presentation skills

Contact Details:
Tel: +44 7485346100
Contact: BettingJobs

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