jr CRM Coordinator

Job Type:
Salary Description:
Competitive Salary
Job Ref:

We are looking for a Junior CRM Coordinator to form part of our CRM team, who will collaborate closely with our CRM and Casino managers. The ideal rock star would be someone who has a genuine passion about online Casino, Sportsbook and even eSports!

Remote based though with preference to those in Malta, UK, Spain.

If you have a good understanding of promotions, their mechanics, can adapt very quickly within a fast paced environment and are comfortable working fully remotely, we would love that you have proven experience as an active or ex Casino or Sportsbook player. That always helps!

Main Tasks:
● Work with team to create and implement campaigns that promote customer loyalty, re-engage churned customers and drive user retention
● Be hands on the Calendar of promotions to make sure the assets are delivered on time, no overlaps among communications
● Drive segmentation, personalization and targeting in email, on site notifications, SMS and other marketing campaign tools
● Assign bonuses, cashback and address players complaints
● Review briefs and reports to make sure they contains no errors, typos, and that all the information needed is there
● QA and testing
● Develop and maintain monthly and quarterly reports of all activities, analyzing the key components of each campaign (open rate, click rate, click to deposit and all other relevant KPIs

Personal Requirements:
● You have 1-2 years of experience as a casino/sportsbook customer. Basically we would like a candidate that’s been playing with any gaming company.
● You are a quick learner and willing to work hard.
● You are willing to enhance your CRM knowledge and best practices.
● You are a good analytical thinker with excellent knowledge of excel.
● You are passionate about online gambling and the work that we do
● You have proven experience in analyzing and reporting data in order to identify issues, trends or exceptions to drive improvement of results and find solutions.
● Ideally you have a bachelor's degree mathematics or economics (this is not a must for the role)
● You are super organised; we are a fast-paced company, growing even faster and need people that are ready to hit the ground running!

Contact Details:
Tel: +44 (0) 1355 588 988
Contact: Euan Green

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