We are looking for a Junior CRM Coordinator to form part of our CRM team, who will collaborate closely with our CRM and Casino managers. The ideal rock star would be someone who has a genuine passion about online Casino, Sportsbook and even eSports!
Remote based though with preference to those in Malta, UK, Spain.
If you have a good understanding of promotions, their mechanics, can adapt very quickly within a fast paced environment and are comfortable working fully remotely, we would love that you have proven experience as an active or ex Casino or Sportsbook player. That always helps!
● Work with team to create and implement campaigns that promote customer loyalty, re-engage churned customers and drive user retention
● Be hands on the Calendar of promotions to make sure the assets are delivered on time, no overlaps among communications
● Drive segmentation, personalization and targeting in email, on site notifications, SMS and other marketing campaign tools
● Assign bonuses, cashback and address players complaints
● Review briefs and reports to make sure they contains no errors, typos, and that all the information needed is there
● QA and testing
● Develop and maintain monthly and quarterly reports of all activities, analyzing the key components of each campaign (open rate, click rate, click to deposit and all other relevant KPIs
● You have 1-2 years of experience as a casino/sportsbook customer. Basically we would like a candidate that’s been playing with any gaming company.
● You are a quick learner and willing to work hard.
● You are willing to enhance your CRM knowledge and best practices.
● You are a good analytical thinker with excellent knowledge of excel.
● You are passionate about online gambling and the work that we do
● You have proven experience in analyzing and reporting data in order to identify issues, trends or exceptions to drive improvement of results and find solutions.
● Ideally you have a bachelor's degree mathematics or economics (this is not a must for the role)
● You are super organised; we are a fast-paced company, growing even faster and need people that are ready to hit the ground running!