Responsible Gaming Analyst

Job Type:
Fraud & Security
Salary Description:
Competitive Salary Offered
Job Ref:

BettingJobs is working with one of the world's largest, licensed, online gaming companies seeking a Responsible Gaming Analyst in their Malta office. The candidate will be reporting to the Responsible Gaming Team Lead. The ideal candidate will have a proven history of working in the online gambling industry with solid experience of managing regulatory risk in relation to responsible gambling.

Main Duties & Responsibilities:

Management of the Responsible Gambling duties;
Drive Responsible Gambling culture across all business areas to ensure a long-term and sustainable business for the company by ensuring that Responsible Gambling is an integral part of the daily operations;
Proactively monitor and review players’ accounts ensuring they are playing responsibly whilst meeting our regulatory requirements in their terms and conditions of play;
Making informed decisions determining appropriate mitigation actions for any risk identified;
Act as point of contact for escalations for Responsible Gambling cases and complaints;
Plan and Implement Key Responsible Gambling initiatives across the business;
Responsible for delivery, implementation and monitoring of the Responsible Gambling;
Programme and its effectiveness;
Proposing, developing and implementing new ideas to drive the business forward, whilst maintaining an exceptional level of customer service;
Review internal policies and procedures to ensure that they are compliant with all statutory or legal requirements. Keep up to date with regulatory changes ensuring we are being compliant;
Monitor best practice across our industry and suggest improvements to our strategies for Pinnacle as appropriate;
Supporting senior analysts in driving awareness and promoting responsible gambling across the business;
Recommending policies and procedures to enhance the effectiveness of Responsible Gambling programs;
Support and manage the implementation across all customer areas of our Responsible Gambling Programme;
Regular review and QA of Responsible Gambling processes to ensure compliance and adherence to our policies;
Analyzing information from a variety of sources to identify risky behavior and prevent problem gambling;
Communicate company goals, safety practices and efficiency to the team when it comes to Responsible Gambling.

Skills & Qualifications:

Solid knowledge of Swedish and Maltese gambling social responsibilities requirements;
Background in the online gambling industry;
Experience assessing risk and regulatory concerns;
Good problem solving and decision making skills;
Proven experience in leading/influencing others;
Effective networking skills;
Data analyzing and report writing skills;
Understanding of data driven analytics;
Great planning, organizational and analytical skills;
Good understanding of a review/iterate/improve approach;
Shown the ability to communicate effectively with senior stakeholders.

Contact Details:
Tel: +44 7485 346104
Contact: Iona Harris

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