BettingJobs.com are working with a globally recognised sportsbook, casino and e-sports operator who have been in the online gaming space for 20+ years. You will handle B2B client communication, research and resolve issues using available tools and interdepartmental support, while processing requests in a timely and courteous manner. Our client are looking for Korean and Mandarin speakers.
Key Responsibilities:
● Answer, support and follow up on external facing communication to ensure service is provided to the highest standards.
● Research solutions to issues
● Interact with various department to resolve issues in a timely manner
● Use available tools and information resources to resolve problems
● Use a comprehensive knowledge of the website and the back office systems to investigate and resolve issues
● Administer transactions as required
● Review and follow up with deposit / withdrawal transactions in accordance with established standards and procedures.
● Escalate unresolved problems in accordance with establish policy procedures and protocols.
● Perform account administration according to established protocols
● Research transaction discrepancies and take appropriate action
● Monitoring of activity, including assisting in the identification of fraudulent activity or abuse
● Maintain professionalism and adhere to company standards during all interactions.
● Assistance with special projects
● Other tasks and duties as assigned.
Essential Requirements:
● Ability to think critically and draw from experience to make decisions
● Computer literacy
● Care in dealing with sensitive information
● Ability to understand both written and oral instructions in English
● The ability to organize and manage multiple priorities
● Ability to independently solve problems
● Strong customer orientation
● Excellent interpersonal and communication skills
● Goal Oriented
● Performance driven and a strong team player
● Fluent and advanced skills both oral and in specialized languages would be an asset
Knowledge & Experience:
● Minimum of 3 years in a position with relevant experience would be an asset
● Knowledge of Sportsbook industry would be an asset
● Basic office skills including knowledge of Microsoft Word and Excel
● High school diploma required
