IT Support Specialist

Job Type:
Permanent
Categories:
IT & Technical
Location:
Europe
Salary Description:
Competitive Salary Offered
Posted:
26-May-22
Job Ref:
18387

BettingJobs is seeking an IT Support Specialist for a leading content provider to the iGaming and Betting Industry for their new live casino studio in Sofia, Bulgaria.


PURPOSE: Ensure technological and informatic functionality, according to internal procedures and processes.

MAIN RESPONSIBILITIES:
Specific IT responsibilities
Comply and maintain the company’s standards
Active contribution to the company’s development
Collaboration and cooperation

MAIN AND ADDITIONAL RESPONSIBILITIES:

Specific IT responsibilities:

Maintenance of server equipment (router, Wi-Fi, switch, patch panel);
Monitor streaming equipment through graphic and logos: video cameras, audio systems, encoders, systems used by Dealers (PC, scanners, desktops), CCTV systems;
Collaboration with Head of Operations, Shift Managers in order to resolve errors, by acting immediately for troubleshooting/reparation or replacement of the equipment;
Assurance that all encoders and media servers are technically functional at all tables;
Assurance that the studio is properly lit, and all the video streamed cameras are functional and properly aligned with the game tables;
Online monitoring on the website to make sure that the audio angle of the camera is functional from the player’s perspective;
Maintenance of workstations: virus cleaning, finding solutions regarding soft/hard problems (components replacement) and instalment of new equipment in system, installing and configurating software packages, installing/configurating peripheral components;
Keep in touch with the ISP supplier in case of internet connection dysfunctionalities in order to solve them;
Report daily incidents;
Keep up to date the workstations evidence: users, configurations, rights allocated on folders etc) and updates/develops periodically the working procedures;
Respond in due time at incidents and assures that there are no violations regarding SLA (measurable terms for network services that must be delivered to the service supplier);
Search and purchase IT equipment (PC, notebook, peripheral equipment)
Active contribution to the company’s development:
Participate actively to improve the company’s activity, coming with contended proposals regarding the IT Department activity;
Inform about the company’s domain of acitivity, in order to understand the requests and the necessities;
Proactive attitude in solving issues and/or ant Poition: IT support Specialista
PURPOSE: Ensure technological and informatic functionality, according to internal procedures and processes.

Job responsibilities:
Regarding specific activities, responsible for:
Assurance of technological and informatical functionalitaty;
Compliance with the company’s standards;
To use the time during the work schedule only for job related activities;


JOB SPECIFICATIONS:
STUDIES: medium level
EXPERIENCE:
SIMILAR ROLE: minimun 1 year

WORK CONDITIONS:
Physical work conditions: office work
Work schedule: 8 hours/day in shifts
The nature of the work: individual and in a team

NECESSARY KNOWLEDGE:
English and Bulgarian
Specialised courses
PC literate advanced level


Contact Details:
Tel: +44 (0) 1355 588 988
Contact: Iona Harris
Email:

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