IT Support Specialist

Job Type:
IT & Technical
Salary Description:
Competitive Salary Offered
Job Ref:

BettingJobs is seeking an IT Support Specialist for a leading content provider to the iGaming and Betting Industry for their new live casino studio in Sofia, Bulgaria.

PURPOSE: Ensure technological and informatic functionality, according to internal procedures and processes.

Specific IT responsibilities
Comply and maintain the company’s standards
Active contribution to the company’s development
Collaboration and cooperation


Specific IT responsibilities:

Maintenance of server equipment (router, Wi-Fi, switch, patch panel);
Monitor streaming equipment through graphic and logos: video cameras, audio systems, encoders, systems used by Dealers (PC, scanners, desktops), CCTV systems;
Collaboration with Head of Operations, Shift Managers in order to resolve errors, by acting immediately for troubleshooting/reparation or replacement of the equipment;
Assurance that all encoders and media servers are technically functional at all tables;
Assurance that the studio is properly lit, and all the video streamed cameras are functional and properly aligned with the game tables;
Online monitoring on the website to make sure that the audio angle of the camera is functional from the player’s perspective;
Maintenance of workstations: virus cleaning, finding solutions regarding soft/hard problems (components replacement) and instalment of new equipment in system, installing and configurating software packages, installing/configurating peripheral components;
Keep in touch with the ISP supplier in case of internet connection dysfunctionalities in order to solve them;
Report daily incidents;
Keep up to date the workstations evidence: users, configurations, rights allocated on folders etc) and updates/develops periodically the working procedures;
Respond in due time at incidents and assures that there are no violations regarding SLA (measurable terms for network services that must be delivered to the service supplier);
Search and purchase IT equipment (PC, notebook, peripheral equipment)
Active contribution to the company’s development:
Participate actively to improve the company’s activity, coming with contended proposals regarding the IT Department activity;
Inform about the company’s domain of acitivity, in order to understand the requests and the necessities;
Proactive attitude in solving issues and/or ant Poition: IT support Specialista
PURPOSE: Ensure technological and informatic functionality, according to internal procedures and processes.

Job responsibilities:
Regarding specific activities, responsible for:
Assurance of technological and informatical functionalitaty;
Compliance with the company’s standards;
To use the time during the work schedule only for job related activities;

STUDIES: medium level
SIMILAR ROLE: minimun 1 year

Physical work conditions: office work
Work schedule: 8 hours/day in shifts
The nature of the work: individual and in a team

English and Bulgarian
Specialised courses
PC literate advanced level

Contact Details:
Tel: +44 (0) 1355 588 988
Contact: Iona Harris

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