A brand new live casino is opening in Sofia and they are looking for a Quality Assurance Specialist. Located in Druzhba 1 District.
PURPOSE: Analyze procedures and processes in order to evaluate the quality and efficiency of workers.
Review and evaluate dealers, presenters/host performance according to the set standards;
Keeps abreast of changes to policies and procedures related to the line of work
Prepare reports to communicate outcomes of quality assurance testing activities;
Identify training needs and suggest training interventions to meet quality standards;
Leads the assigned team, provides feedback to the members, and follows up on their progress;
Perform other duties as assigned to support the efficient operation of the department;
STUDIES: medium level
EXPERIENCE IN THE WORK FIELD: minimum 6 months, online or land based casinos casinos(not necessarily as QA) would be an advantage
Physical work conditions: office work
Work schedule: 8 hours/day in shifts
English and Bulgarian
Exceptional presentation skills
Communication and self-control skills
PERSONALITY CHARACTERISTICS: attention to details, discipline, responsibility, devotement, motivated, resourceful.