Casino Operations Manager

Job Type:
Permanent
Categories:
Operations, eSports
Location:
Any
Salary Description:
Competitive Salary Offered
Posted:
18-May-22
Job Ref:
18352

BettingJobs is seeking a Casino Operations Manager for a leading Esports betting platform. The role is a remote based job and the role will reporting into the Associate Director of Casino.


Responsibilities:

• Become part of the Casino BU operational management team
• Represent the casino consumer voice in the company
• Competitors analysis of the entire value chain and identify relevant best practices from similar disciplines
• Casino focal point for key user journeys and touch points, and initiate improvement plans accordingly.
• Identify needs and initiate a plan to provide a best in class casino customer support experience.
• Optimize and own the risk management of casino games limits
• Optimize and own the casino content presentation
• Initiate additional development and evolution of the operational tools
• Casino focal point for deposit limits policy and risks management
• Working with training team on new product launches and knowledge transfer
• Focal point for customer support interface, capabilities and tools
• Ongoing review of outstanding support events and action improvement plans and mitigation
• Handle major site incidents and escalations
• Own the casino production calendar and all changes that might impact user experience
• Own the production upload calendar risks management
• Monitor casino SLA and production stability
• Focal point for customer satisfaction rating and proactively develop initiatives for improvement
• Proactive functional testing among the various platforms / games / licenses / brands
• Proactive user testing among the various platforms / games / licenses / brands
• Work closely with the VIP and marketing teams to optimize customers journey and user expectations
• Managing customer surveys

Requirements:
• Proven experience with a Real Money Casino operations 2- 4years
• Highly numerate and analytical
• Ability to work in a matrix organizational structure with a diverse group of internal and external personnel
• Experience in working with marketing services and product teams
• Self-motivated with the ability to work independently
• Strong communication, organizational and project implementation skills

Contact Details:
Tel: +44 (7)0485346104
Contact: Iona Harris
Email:

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