Fraud Prevention - Team Leader

Job Type:
Fraud & Security
Malta, Caribbean
Salary Description:
Competitive Salary Offered
Job Ref:
VAC - 17223

We are currently working on the below detailed for Fraud Prevention Team Leader, suitable candidates can choose to work in either the companies Malta or Curacao location. The ideal candidate will support the line manager and the business to make decisions and deliver a service that protects and enhance the reputation of the company.

In doing so, you’ll help implement Fraud policies and working cross functions to support Fraud processes and controls, making sure the company is compliant with set regulatory requirements and protect from fraudsters. The Fraud Prevention Team Leader is expected to support the Fraud Manager in providing effective risk management in a highly regulated industry and enable our operations to be effective and efficient across all aspects of the business.

The Fraud Prevention Team Leader will also responsible for supervising, and defining productivity and quality standards to the Fraud Analysts/team.

Essential Job Functions / Main Duties & Responsibilities:
* Leading the Fraud Prevention team of 15+.
* Coach the Fraud Prevention Analysts in order to achieve high performance.
* Review daily monitoring alerts and process escalated transactions in accordance with established standards and procedures
* Determine existing fraud trends by analyzing accounts and transaction patterns
* Monitor of transactions and analysis of customer activity, including assisting in the identification of fraudulent activity or abuse
* Take a proactive lead on reviewing current processes and seek enhancement
* Analyze and record fraud trends across the different jurisdictions and feedback findings to head of operations and compliance team. Provide suggestions to the business on how best to address concerning trends.
* Assist with training and provide regular training needs support and create awareness to the team and also wider teams. Any new additions to the policy will require training to the team
* Regularly reviewing customer communication by the Fraud team to ensure it’s of the highest quality and within SLA.
* Hold regular team meetings, conduct regular 1 on 1 meetings with Analysts.
* Write reports, document evidences, findings and recommendations while ensuring confidentiality of all information collected during investigation
* Administrative client account management including updating notes in accounts and processing chargeback’s or returns
* Support compliance initiatives on an ongoing basis to ensure the regulatory requirements are adhered to
* Assistance with special Fraud Prevention and Compliance projects
* Liaison with other departments with regards to Fraud Prevention and Compliance Issues
* Maintain professionalism and adhere to company standards during all interactions

Skills & Qualifications:
* Critical thinker, well organized with a high attention to detail
* Strong analytical skills
* Care in dealing with sensitive information
* Strong customer orientation
* Excellent interpersonal and communication skills
* Performance driven and a strong team player
* Excellent communication and interpersonal skills

Knowledge & Experience:
* Good knowledge on investigating fraud cases, analyzing fraud trends and identifying processes and system enhancements to reduce fraud risk and losses while improving systems to improve the customer experience
* Experience in chargeback procedures and compliance on regulatory requirements
* Experience in AML would be an asset
* Knowledge of Sportsbook industry would be an asset
* Basic office skills including knowledge of Microsoft Word and Excel

Contact Details:
Tel: 07971817732
Contact: Jennifer Innes

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