Fraud and Risk Operations Manager

Job Type:
Legal, Operations
Salary Description:
Competitive Salary and Bonus offered
Job Ref:

Bettingjobs are working with a leading iGaming service provider supporting multiple casino brands across jurisdictions now seeking a Fraud and Risk Operations Manager to support their team based in Limassol.

We are looking for a talented leader, who will manage fraud and risk operations within Fraud and Payments Department. Together with Payments Operations Manager you will be responsible for implementation of processes and efficiency of Fraud and Payments operational vertical. You will report directly to Head of Fraud and Payments.

This is a full time role, office-based in Limassol, Cyprus. We offer relocation support for international candidates.

Fraud and Risk Operations Manager tasks include, but are not limited to:

• Manage fraud prevention function within Fraud and Payments Department, with focus on the regulated markets
• Define fraud mitigation strategies whilst ensuring business and regulatory requirements are continuously met
• Improve setup and monitor performance of fraud & risk monitoring/prevention tools
• Actively contribute to the risk prevention, risk mitigation processes and strategies
• Ensure the process are reviewed on a regular bases, communicated to the team and executed accurately
• Act as contact point for escalations
• Perform fraud investigations in line with internal processes
• Build strong relationships with Support, Compliance and Product teams to gain support of fraud and risk management
• Provide expert opinion to the rest of the FP Team, assist with their queries
• Oversee chargeback and dispute solving processes
• Contribute to the external reporting requests, in line with regulatory requirements
• Manage Fraud and Payment Team Leaders / Analysts, with focus on defining KPIs, performance management, coaching, developing and driving the vision for the team
• Ensure operational requirements are fully met, including participation in recruitment
• Regularly report to Head of the department
• Other ad-hoc duties as required by operational needs

We require:

• Min. 5 years of proven experience in fraud and risk management, including min. 3 years of iGaming sector experience
• Proven track record of people management
• Exceptional analytical skills
• Flawless English (spoken and written), knowledge of Western European languages will be a strong advantage
• Knowledge of regulatory frameworks, sound understanding of AML and Financial Crime Prevention
• Proven experience with creation of written procedures, processes, implementation guidelines and knowledge bases
• Understanding of various fraud schemes
• Experience in dealing with claims, disputes, chargebacks
• Ability to build and interpret reports; experience with data analysis tools (e.g. Chartio, Tableau, Looker) and project management tools (e.g. Asana, Monday, Jira). Understanding of SQL will be an advantage
• Exceptional communication skills, responsiveness, flexibility and ability to work in fast-paced, international environment
• Excellent written, oral and presentation skills and an ability to synthesize information and make clear, concise recommendations and improvements
• Growth mindset
• MA / BA (or higher) diploma in relevant field and documented professional qualifications are strong asset

Contact Details:
Tel: +44 (0) 1355 588 988
Contact: Euan Green

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