Bettingjobs.com are currently recruiting for a Head of Player Safety based in Malta with a leading sports betting and online casino operator.
●You will work closely with the Director of Customer Operations to develop and execute the Player Safety strategy and reach set targets
●Take ownership of Leading the B2C operational alignment between two of the pillars, Online and Retail
●Processes are the core of the operations, it is important to make sure that processes are documented to a high standard, are always up to date and capture data points to stay on top of all behaviours
●Lead a team of Responsible Gaming and GDPR & Legal Analysts, mentoring and motivating the teams to achieve high productivity and engagement, whilst also ensuring high capability to deal with complex cases
●Evaluate risk and lead quality assurance efforts, ensuring strong monitoring systems are in place to mitigate compliance breaches
●Report on the operational performance and share your ideas and improvements to Senior Management up to C- Level
●Keep up to date with all Customer Operation developments, whilst also building strong relationships with the MLRO, the Compliance team and other senior stakeholder
●Minimum of 5 years’ relevant experience. Working within Player Safety/Responsible Gaming at mid-management level at the least, 3 of them working at Head of level and in the iGaming sector.
●Bachelor’s degree. post-secondary qualification or equivalent qualification is essential.
●Excellent Understanding of all Customer Operations Functions.
●Strong Knowledge of EU. (4th AMLD, 5th AMLD), German License & MGA regulations
●Languages ideally a German speaker.
●Excellent leadership and management skills. Developing, managing and inspiring your team members is essential.
●Strong Stakeholder management and Influencing skills. Excellent presentation skills – You know how to manage and negotiate with stakeholders
●Advanced analytical, decision-making and problem-solving skills.
●Advanced Microsoft Office Skills. Especially PowerPoint