English speaking Customer Support Agent

Job Type:
Permanent
Categories:
Customer Support
Location:
Malta
Salary Description:
Competitive Salary
Posted:
04-May-22
Job Ref:
17046

BettingJobs are working with a successful sportsbook and casino operator that accept payment in crypto. They are looking for an English speaking Customer Support Agent to join their team in their Malta office in St Julians. Apply today for a confidential discussion. The role would consist of day shifts, nightshifts and weekends.

The opportunity:

The company’s rapid expansion to-date has been driven by a world-class engineering team, we’re
now seeking to recruit a similar level of highly motivated customer support agents who will
contribute to the company’s exponential growth by delivering exceptional customer experiences and
support to customers in numerous regions . Support is delivered multi-channel through live chat or
email 24/7. A basic level of technical knowledge is required as is excellent communications skills
both written and verbal. A full induction course, as well as ongoing support is offered to all new
starters to ensure success in the role.

What will you be doing?

• Handle internal and external written communication, which is in English
• Work within a small, highly efficient team to ensure that our customers get the best
customer experience possible.
• Provide support to customers via Live Chat and Emails.
• Guide customers through the site and/or mobile phones and assist them in using the various
services and products offered.
• Drive brand loyalty through a personalised customer experience.
• Pragmatically resolve customer queries in a timely manner.
• Correctly escalate issues to internal teams.
• Develop our Customer Support department by sharing knowledge, contributing to team
projects and finding new and innovating practices to benefit the business.
• Drive business success and act as the voice of customers by providing feedback and
innovative ideas.

How will you be measured? •

-Customer satisfaction scores
• Contact quality (demonstrating empathy, reaching resolution, strong communication) •
Contact volumes
• Product knowledge
• Team contribution and extra tasks

What have you done?

• You have developed excellent written and verbal communication skills
• You understand the value of being an excellent team player
• You can demonstrate experience of complex problem solving
• You’re responsible and reliable
• Ideally at least 1 years’ experience in a Customer Service environment
• Can work well in a fast-paced environment where multitasking is an essential skill •
An interest in learning more about the online gambling industry
• Ability more important than experience, but candidates need to be determined and
ambitious, with a desire to lead their industry in what they do
• Managed queries through multiple customer service channels, e.g. email, social media, in
app chat, phone
• Comfortable resolving customer problems in a timely manner
• A desire to continuously challenge and grow as an individual.
• Experience working in the gambling industry or with bitcoin not mandatory but is considered
valuable
• Must have the ability to communicate at all levels of the organization, both verbally and
written, in English
• You identify with our company values

Contact Details:
Tel: +447801586642
Contact: Liam Deehan
Email:

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