Account Manager

Job Type:
Permanent
Categories:
Sales, Business Development & Account Management
Location:
Africa, Gibraltar, Remote, Malta, UK
Salary Description:
Competitive Salary Offered
Posted:
25-Apr-22
Job Ref:
16891

Our client have an exciting opportunity to join a high-performing commercial team as they expand in the US market. As Account Manager, you will be responsible for managing and developing long-term, trusting relationships with US customers across the pond, identifying new opportunities and working with the product teams to deliver a fast paced and aggressive multi-state brand rollout.


Key Responsibilities:

● Working with US Customers primarily in Eastern Time.
● Build and maintain strong, long-lasting fruitful client relationships
● Serve as the lead point of contact for all customer account management matters
● Champion the needs of the customer and ensure that product roadmap prioritization reflects the customer needs.
● Proactive and regular engagement with your accounts
● Collaborate with the sales team to identify and grow opportunities with your customers
● Increase and maintain customer satisfaction by ensuring that all the requests and needs are met according to their standards
● Communicate system updates, new product delivery, and requirements and ensure customers are constantly in the loop
● Staying on top of internal tools updates to train customers
● Organize, attend, and represent the company at events and exhibitions tailored to iGaming Operators. Visiting operators to discuss potential business growth opportunities and possibilities to improve products delivery and overall service quality

Essential Requirements:

● At least 3 years of account management experience in iGaming, ideally with a platform operator solution
● A go-getter attitude and not afraid to roll your sleeves up
● Ability to work independently and be self-motivated
● Strong verbal and written communication skills in the English language
● Comfortable in an environment where priorities and plans change rapidly
● Ability to work collaboratively with stakeholders across all departments
● Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
● Experience delivering client-focused solutions to customer needs
● An aptitude for understanding how technology products and solutions solve business problems as well as the competitive landscape
● Good levels of experience in managing B2B clients and in working to contractually agreed commercial terms
● Ability to work with your customers to prioritize requests and maintain a level of direction
● Strong knowledge of iGaming regulatory standards and compliance across multiple jurisdictions including USA
● A keen interest in the fast-paced US iGaming market and the different state regulations (beneficial but not essential)
● Knowledge of project management tools such as, but not limited to Jira, Trello, Asana, Miro, Click up (beneficial but not essential)
● Good understanding of BI tools and analysing commercial performance & trends (beneficial but not essential)
● Knowledge of RNG casino games and sportsbook (beneficial but not essential)

Contact Details:
Tel: +44 (0) 1355 588 988
Contact: BettingJobs
Email:

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