Japanese Customer Service Agent

Job Type:
Customer Support
Salary Description:
Competitive Salary Offered
Job Ref:

Betting Jobs are working with a casino operator in Cyprus who are looking for a native Japanese speaking Customer service agent to join their team. They offer help with relocation. Apply today for a confidential discussion.

The role

You will be the first point of contact for our players with our Japanese players through live chat and email. All aspects of this role are customer centric and focused on delivering the best possible experience. You will be responsible for:

• Delivering a high level of customer service to players regarding their queries and inform them about promotions and tournaments on site
• Maintaining customer focus and responding to customer queries in accordance to company guidelines
• Supporting and guiding customers with all requests, escalating and following up where necessary
• Enable our players with quality solutions in a timely, personal and professional manner that exceeds the customers’ expectations
• Keep up to date with new information/policies
• Collaborate with our Fraud and Payments team in order to resolve customer queries
• Collaborate with our CRM team
• Supporting and guiding customers with all requests and escalating and following up where necessary

Skills & Requirements

• Excellent written and spoken skills in Japanese. Native Japanese speaker is mandatory.
• Intermediate to fluent level of written and spoken English
• You have a positive and a can-do attitude with a flexible approach
• You enjoy learning and sharing your knowledge with others
• You have a genuine interest in iGaming and eager to learn more
• You take pride in giving support to people with empathy and show engagement in delivering an excellent service
• An excellent listener
• A team player that can work independently
• Previous experience in customer service or similar position
• Good communication
• Flexible approach to work and ability to work shift including weekends and public holidays

Contact Details:
Tel: +447801586642
Contact: Liam Deehan

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