NOC Engineer

Job Type:
Permanent
Categories:
IT & Technical
Location:
Gibraltar
Salary Description:
Competitive Salary Offered
Posted:
04-Jan-22
Job Ref:
16707

Betting Jobs are working with a very well-established iGaming/sports betting company with headquarters based in Gibraltar. They are looking to add to their technical team with this NOC Engineer position.


Purpose of the role:

This service is responsible for 24/7 monitoring of the Network Operations Centre (NOC). Main responsibilities will be to assist the network and systems operation teams with monitoring, troubleshooting and maintaining all aspects of the environment. You will be supporting UNIX systems, windows systems, networking devices, Data Centre environmental conditions and integrated third party systems.


Key Responsibilities / Duties:

• To monitor and maintain the operational integrity of network equipment, servers, operating systems and critical services.
• Accurate recording and maintenance of all records relating to role, actions or procedures i.e. Checklist, Updating incident cases etc.
• Problem management and escalation within guidance of standard operating procedures.
• Escalation of calls to other support teams or third parties as necessary.
• Work with third party suppliers to resolve any issues that they might have which are affecting our customer facing services.
• Maintaining up to date knowledge of working practices and procedures.
• Meeting SLA’s as defined in the NOC handbook.
• Carrying out routine system and network integrity checks to maintain effective service levels.
• Provide initial troubleshooting on issues, working closely with other technicians to resolve any issues in a timely and efficient manner.
• Produce detailed root cause analysis reports on all major incidents.
• Provide hands on support for systems within our Data Centre environment.
• Maintain awareness of our entire live environment, be aware of and provide a rapid response to any issues.


Person Specification, Skills, Experience & Qualifications:

• Fluent in both spoken and written English.
• Experience of working with a modern Data Centre, including monitoring of environmental conditions and critical power systems.
• Able to learn and adapt to new technologies through self-directed training.
• Ability to produce highly detailed documentation for technical procedures.
• Positive and proactive thinker.
• ITIL aware.
• Ability to work to strict guidelines and timescales across multiple streams simultaneously, often having to act on your own initiative.
• Knowledge of network monitoring tools.
• A Unix/Linux and windows skillset that will allow you to perform initial troubleshooting steps.
• Knowledge of TCP/IP networking.
• Understanding the concepts of a virtual infrastructure.


Desirable:

• Previous experience in a NOC environment.
• CCNA / RHCA/ MCSE or equivalent.
• Experience with Cisco, F5 and Arista network equipment.
• Awareness of monitoring tools, CA eHealth, CA Spectrum, Icinga/Nagios and Solarwinds.

You will be required to work a 24/7 Shift pattern, working 2 Day shifts (12 hour), 2 night shifts (12 hour) with 4 days off. You will also be expected to provide cover when necessary.

Contact Details:
Tel: +44 (0) 1355 588 988
Contact: BettingJobs
Email:

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