Incident Manager

Job Type:
Permanent
Categories:
IT & Technical
Location:
Home-Based
Salary Description:
Competitive Salary Offered
Posted:
17-Nov-21
Job Ref:
16482

BettingJobs are working with a B2B platform provider, their team has grown significantly over the last 2 years as they continue to expand into new markets including the North American space. They are searching for an Incident Manager to join their team, the role can be remotely based either in Europe or the US (ideally PA/NJ). Apply today for a confidential discussion:

Description:

We promote and foster a highly collaborative environment, offering complete flexibility and autonomy to our staff. As we grow rapidly, we continue to maintain a start-up atmosphere where we help each other and take a holistic approach to our day-to-day responsibilities.

In Summary:

We’re looking for 2 Incident Managers where their focus will be dedicated to either US or Europe. The role involves collaborating with our IT Support, SRE/DevOps, NOC, and other teams to lead and manage our incident management process by resolving and restoring our IT operations swiftly. You will also log and categorize recurring incidents to improve incident management protocols.

The Job:

• Manage the process to ensure normal service operations are restored as quickly as possible to minimise the impact to business operations
• Responsible for planning and coordinating all activities relating to incident management (IM)
• Responsible for continuous IM process improvement and any relatives tooling or systems
• Work with Head of Ops / Support Teams to identify common issues and drive the delivery of resolutions
• Responsible for the coordination of post-mortem analysis
• Responsible for the creation and propagation of root cause analysis
• Manage the incident reporting document process

What you already have:

● At least 3 years’ experience working as an Incident Manager.
● Strong knowledge of IT service management software
● Experience working with IT systems and software such as Jira, confluence, Opsgenie and Miro
● Excellent managerial skills and ability to collaborate with team members.
● Ability to analyse a high volume of technical data and work in a fast-paced environment.
● Strong problem solving, analytical, and time management skills.

Nice to have:

● Experience with ITIL or similar methodologies

How we approach things:

● Medium sized company with a start-up culture and a can-do ethos.
● We focus on getting stuff done, not on process or management hierarchy.
● Working remotely but communicating regularly.
● Open-door policy across all levels and departments.
● Inclusive environment with staff from all around the world.

What we offer:

● A fully remote and flexible working schedule.
● Training on the job.
● Opportunity to progress within the company, not limited to one department or team.
● Hardware allowance to make sure you have all the right tools to get the job done.
● 25 days holidays + bank holidays in your respective country.

Contact Details:
Tel: +44 (0) 1355 588 988
Contact: Iain Watson
Email:

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