Technical Solutions Specialist

Job Type:
Permanent
Categories:
IT & Technical
Location:
Cyprus
Salary Description:
Competitive Salary Offered
Posted:
25-Oct-21
Job Ref:
16371

BettingJobs are working with an iGaming company who are looking for a Technical Solutions Specialist to join their team in their Limassol office. Apply today for a confidential discussion.

Role and profile

To be a technical Swiss-army-knife for product and operations. The role is for a jack of all trades with a wide breadth of hands-on knowledge across multiple technologies and business verticals.
Suitable candidates could include NOC engineers and former developers looking to get closer to business, technical customer support staff seeking to have greater impact on operations, product owners and SCRUM masters looking to move back to a more functional role, or trainers, leads and coordinators looking to branch out to all business verticals.

Goals
1. Acquire knowledge of the core platform, third-party tools, and data stores
2. Become intimately familiar with how they all work together as a system
3. Work alongside product and data experts to solve business and operational problems

Successful candidates can mature into Head of Product for the whole company, driving strategy and managing a small team of more focused technical resources.

Tasks
• Day-to-day support activities for operations:
o Technical second line support
o Escalate bugs and manage incidents with third parties
• Technical lead on new projects:
o Engineer solutions that leverage new and existing tools to unleash new potential
o Help and train end-users, highlight dependencies and clear blockers
• Technical product management:
o Translate business requirements into feature requests
o Support development and testing

General skills

• Experience in iGaming operations is a must
• Hands-on, solution focused, technical mind-set
• Quick learner with the ability to Google their way out of a problem

Technical skills

• Knowledge of web architecture and its development stack (databases, APIs and services, scripting, markup languages, and data structures)
Programming experience is not mandatory

Desirable industry experience

• Workflow automation: Integromat, Zapier, cron
• Helpdesk solutions: Zendesk, Kayako, LiveAgent
• CRM: Optimove, Fast Track, Salesforce, Symplify, Silverpop, Mobivate, Xtremepush
• Web analytics: Google Tag Manager, Google Analytics
• Casino: Evolution, Play’n GO, Pragmatic Play, Oryx Gaming, EveryMatrix CasinoEngine
• Data and reporting: Excel, SQL Server, Power BI, Qlik, Tableau

Contact Details:
Tel: +447801586642
Contact: Liam Deehan
Email:

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