Operations Manager

Job Type:
Permanent
Categories:
Operations
Location:
Eastern Europe
Salary Description:
Competitive Salary Offered
Posted:
18-Oct-21
Job Ref:
16339

A new online gaming operator based in Varna are looking to scale up their team.

Overview
Responsible for day to day operation of all gaming verticals

Key responsibilities for the role include:
· Plan and direct gaming operations across multiple territories, products and platforms
· Ensure all promotional and operational activity is planned and executed correctly
· Evaluation of promotional activity to improve ROI, and operational activity to improve efficiency
· Create and implement anti-fraud, bonus abuse, promotional setup and game content configuration process to minimize risk
· Manage P&L
· Create additional reporting and data insight with BI team to improve understanding of product performance and customer behavior to maximize net revenue
· Lead creation of forecasting budgets, resourcing, and operational plans for the gaming function
· Liaise with other service delivery teams - including Customer Service, VIP, CRM, Acquisition – to improve knowledge and understanding of gaming to ensure excellence in customer experience.
· Support on Gaming Product and Marketing Strategy as required as part of leadership team
· Recruitment and management of direct reports to execute gaming strategy

Knowledge, Techniques, Skills

· At least 3 years' experience in Online Gaming operations - promotions, fraud, payments, and general op's
· In-depth knowledge of operating in various markets
· Comprehensive understanding of promotional mechanics and marketing
· In-depth knowledge of online gaming products and providers
· Ability to manage a team
· Fluency in English
· Analytical minded, able to work with numbers and processes
· Sense of responsibility
· Team player, able to work independently as well
· Accountability
· Good Excel, Word, PowerPoint, Outlook skills

Desirable
· Knowledge of Middle Eastern markets

Contact Details:
Tel: +44 (0) 1355 588 988
Contact: BettingJobs
Email:

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