Head of Customer Support

Job Type:
Permanent
Categories:
Customer Support, Operations
Location:
Eastern Europe
Salary Description:
Competitive Salary Offered
Posted:
13-Sep-21
Job Ref:
16289

Duties and responsibilities:
• Developing and leading a customer support function of the highest standard
• Building our customer support team and training them to ensure consistency of service across the business
• Establishing clear quality control KPI’s
• Creating an attitude of non-stop improvement across the company’s customer support teams
• Lead on developing procedures to ensure accurate, fast and sensitive responses to customers
• Work closely with all departments in solving customer issues quickly and effectively

Knowledge and skills:
• Significant managerial experience within the online gaming industry, specifically leading customer support teams
• Excellent work ethic, capable of both performing independently and as part of a team
• Strong communication and mentoring abilities, with proven success in hiring, developing and motivating individuals.
• Excellent communication skills, including fluency in both Czech and English

Contact Details:
Tel: +44 (0) 1355 588 988
Contact: Jennifer Innes
Email:

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