Documentation Specialist

Job Type:
Permanent
Categories:
Product, Sales, Business Development & Account Management
Location:
UK
Salary Description:
Competitive Salary Offered
Posted:
10-Sep-21
Job Ref:
16286

An online gaming platform based in London are looking for a Documentation Training Specialist.

Role Overview
Reporting into the Platform Product Owner, the position requires the candidate to take overall accountability of our back-office and frontend user interface documentation and trainings of the clients.

The successful candidate will bring a mix of product experience and be able to quickly grasp the core functionality of the back-office, and recommend improvements in terms of features, as well as updating the product manual and training new customers on how to use it.

Responsibilities
• Understand the platform features and functionalities inside out
• Re-write and re-design the client-facing training manual and update every release for the additions of new features etc.
• Present pre-sales demos to potential clients, showcasing the potential of the platform
• Create training materials and templates for the training department
• Build client training programs based on client needs and perform online and onsite training
• Attend meetings, re-trainings and improve the quality of work whenever necessary.
• Work independently and at a consistently high level, with excellent time management and prioritisation skills.
• Keep detailed work in progress updates and work transparently with all teams to ensure a full appreciation of the work you are undertaking, the client experience and business risks and challenges that may be encountered.
• Provide knowledge transfer and documents to Support Teams, Account Managers or any other team as required.
• Document new functionality and enhancements introduced to the software systems developed by Pronet Gaming.
• Organize the internal workshops to educate the internal teams for the back-office features.

About You

Essential
• 2 to 5 years’ experience in a similar role within iGaming with a focus on Platform Technology
• Possess a high level of technical knowledge in relation to operational, legal and other client-related activities and will maintain a keen eye on industry developments and best practices relevant to client onboarding and client experience, bringing that knowledge back into the team to help drive our internal process management.
• Natural people skills and an influential communicator with both clients and internal stakeholders alike, being able to have the difficult conversations but in a way that any decisions can be accepted and respected.
• Excellent written and oral communication skills in English
• Client service orientation and proactive mindset
• Demonstrable ability to guide stakeholders/organisations to influence change
• Track record of delivering process improvements, with a resilient mindset comfortable working in an ever-changing environment
• Personal gravitas to be able to manage customers effectively and influence IT and commercial teams to keep in line with client requirements

Desirable
• Other languages

Contact Details:
Tel: +44 (0) 1355 588 988
Contact: BettingJobs
Email:

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