Customer Success Manager

Job Type:
Sales, Business Development & Account Management
Salary Description:
Competitive Salary Offered
Job Ref:

A major provider of marketing tech to the iGaming and Betting industry, based from London, is seeking the hire of an experienced Customer Success Manager.

Key Responsibilities:
Own overall client relationship, enabling them to unlock value from their partnership
Establish a trusted and strategic relationship with each assigned client
Be a strategic connector, ensuring the right company resources engage with key stakeholders at your clients
Be the customer’s advocate internally by communicating requests and issues across departments
Provide training, guidance and advice to help your clients unlock maximum value
Communicate major product updates and releases ensuring clients enact changes

Essential Requirements:
Bachelor’s degree
2-3 years of experience in relevant roles, preference from software companies
Extremely strong presentation and communication skills
Proactive, highly organized, with the ability to manage multiple tasks
A true value-enabler who relishes helping clients achieve their business goals
Fast learner who can understand and articulate technology at any level
Rich and effective interpersonal skills
Strong analytical skills
Growth mindset – always pushing yourself out of your comfort zone
Excellent computer skills, including Excel
Experience in technology-related fields, preferably web-based software

Contact Details:
Tel: +44 (0) 1355 588 988
Contact: Chris Miller

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