Retentions Specialist

Job Type:
Salary Description:
Competitive Salary Offered
Job Ref:

Company: casino and sportsbetting operator

Working as part of a small outbound retention strategy team in our office in Malta, the role of a retention specialist is to work both strategically and operationally across retention marketing, delivering best in class customer service and ensuring that all our customers are fully optimized with regards to regulatory requirements and current campaigns.

• Making retention calls to new or lapsed customers to discuss new campaigns and resolve any outstanding customer issues
• Providing excellent customer service to ensure customer satisfaction
• Building positive working relationships with customers to encourage brand loyalty
• Documenting and analysing customer feedback to aid new marketing and retention strategies
• Ensuring compliance with all applicable regulations and legislation
• Providing first line Safer Gambling support where required

● Direct retention or sales and marketing experience is advantageous however we will consider transferable skills
● Previous experience of working in the i-Gaming industry is preferred however a passion for customer service is essential
● Applicants must be willing to work within the gambling industry and be flexible to work shift patterns including evenings and weekends
● Confident, friendly and empathetic with excellent communications skills (written and verbal)
● Confidential and with a calming nature, able to deal with sensitive information and potentially dissatisfied customers
● Attention for detail and accuracy
● Good organisational skills and record keeping
● Self-motivated with a positive approach to targets
● Excellent IT and organizational skills

Contact Details:
Tel: +44 (0) 1355 588 988
Contact: BettingJobs

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