Senior Salesforce Administrator

Job Type:
IT & Technical, Other
Malta, North America
Salary Description:
Competitive Salary on Offer
Job Ref:

BettingJobs is working with one of the world's largest iGaming operators, active in all major international markets. My client offers bettors the best odds, highest limits and a winner welcome policy. They are an award-winning company looking for a talented high performer Senior Salesforce Administrator to join their team either in Malta or Toronto.

Reporting directly to the Head of Customer Service, the successful candidate will be responsible for configuring and maintaining the Salesforce Service Cloud platform functionalities as well as driving the operational effectiveness and implementing best practices within the organization and platform. You will work with stakeholders to define system requirements and develop and customize the platform in order to get the most out of Salesforce technology ensuring that is aligned with the company’s strategy and goals.

Essential Job Functions / Main Duties & Responsibilities:
● Maintain the Salesforce Service Cloud platform along with development and customizations, effectively
● Team development, coaching, leadership, and creating the appropriate size and scale capability
● Manage and execute admin requests (i.e. assignment rules, flows, emails, queues, data import/export, create reports, objects layouts, user issues etc.)
● Troubleshoot any issues that arise to existing applications including custom integrations
● Partner with global stakeholders to proactively identify, drive, and build improvements, enhancements, and system customizations that solve critical business needs.
● Lead or participate in requirements gatherings for small and large projects requested by global stakeholders as well as manage those projects to completion and release
● Provide new user training and grow the Salesforce skill set across the organization
● Effectively act as a liaison between all teams utilizing the platform
● Keep up to date with Salesforce releases, features and best practices. Make recommendations to stakeholders regarding implementations as appropriate
● Share your technical skills with other Salesforce admins resources within the organization

Skills & Qualifications:
● Strong Salesforce administration skills and experience
● Expertise in Salesforce Service Cloud to handle various business related issues
● Mentoring/Leadership experience
● Strong data administration and analytical skills
● Effective communication skills, both written and verbal
● Ability to work with a globally dispersed team
● Self-motivated with sound decision making skills
● Creative thinker / problem solver

Knowledge & Experience:
● Certified Salesforce Advanced Administrator is required
● Salesforce Platform App Builder Certification or Salesforce Developer Certification would be an asset
● Minimum 3 years of Salesforce Service Cloud Admin experience
● Expertise with Lightning Experience
● Expertise of Marketing Cloud would be an asset
● Knowledge of Sportsbook industry would be an asset
● Deep understanding of technical requirements, system configuration, user requirements, reporting, modifying pages, views and dashboards as well as all related policies and procedures

Contact Details:
Tel: +44 (0) 1355 588 988
Contact: Samantha

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