Senior Salesforce Administrator

Job Type:
Permanent
Categories:
IT & Technical
Location:
Malta
Salary Description:
Competitive Salary Offered
Posted:
26-Aug-21
Job Ref:
16209

Betting Jobs are working closely with an established online sportsbook/casino company who have several offices (Malta, London, Carribean and Manila). Looking for a Senior Salesforce Administrator to join their team in Malta.


Role:


To configure and maintain the Salesforce Service Cloud platform functionalities as well as drive the operational effectiveness and implement best practices within the organization and platform. To work with stakeholders to define system requirements and develop and customize the platform in order to get the most out of Salesforce technology ensuring that is aligned with the company’s strategy and goals.


Essential Job Functions / Main Duties & Responsibilities:

• Maintain the Salesforce Service Cloud platform along with development and customizations, effectively
• Team development, coaching, leadership, and creating the appropriate size and scale capability
• Manage and execute admin requests (i.e. assignment rules, flows, emails, queues, data import/export, create reports, objects layouts, user issues etc.)
• Troubleshoot any issues that arise to existing applications including custom integrations
• Partner with global stakeholders to proactively identify, drive, and build improvements, enhancements, and system customizations that solve critical business needs.
• Lead or participate in requirements gatherings for small and large projects requested by global stakeholders as well as manage those projects to completion and release
• Provide new user training and grow the Salesforce skill set across the organization
• Effectively act as a liaison between all teams utilizing the platform
• Keep up to date with Salesforce releases, features and best practices. Make recommendations to stakeholders regarding implementations as appropriate
• Share your technical skills with other Salesforce admins resources within the organization


Skills & Qualifications:

• Strong Salesforce administration skills and experience
• Expertise in Salesforce Service Cloud to handle various business related issues
• Mentoring/Leadership experience
• Strong data administration and analytical skills
• Effective communication skills, both written and verbal
• Ability to work with a globally dispersed team
• Self-motivated with sound decision making skills
• Creative thinker / problem solver

Knowledge & Experience:

• Certified Salesforce Advanced Administrator is required
• Salesforce Platform App Builder Certification or Salesforce Developer Certification would be an asset
• Minimum 3 years of Salesforce Service Cloud Admin experience
• Expertise with Lightning Experience
• Expertise of Marketing Cloud would be an asset
• Knowledge of Sportsbook industry would be an asset
• Deep understanding of Salesforce.com technical requirements, system configuration, user requirements, reporting, modifying pages, views and dashboards as well as all related policies and procedures

Contact Details:
Tel: +44 (0) 1355 588 988
Contact: BettingJobs
Email:

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