BettingJobs are working with a successful b2b game provider within the iGaming industry who also have their own b2c casino brand which this role will focus on. They are looking for a Finnish CS Agent to join their team in the office in Gzira, Malta. Apply today for a confidential discussion.
A Customer Support Agent in our organisation will be 1st line Support for players wishing to contact the company in regard to various matters. These matters include Account queries, Bonus enquiries, Complaints, Promotions, Basic Technical support and other various troubleshooting needs.
Customer Support & Sales team leader.
-Native Finnish speaker and fluent English speaker
-Customer support experienced
-Strong PC and internet skills
-Very good problem solving skills
-Strong attention to detail
-Strong team player
-Good online attitude
-Staff will be required to work shifts.
-Handle customer queries through call, Live Chat and email;
-Escalating to relevant departments and following up on the resolution.
-Working with multiple backoffices, internal tools as well as engaging 3rd parties(Games providers) to ensure customer queries are answered and/or resolved in a timely and correct manner.
-Assisting customers encountering issues with processing payments( Credit Cards, Bank transfers, E-wallets, Paysafe).
-Assisting customers with their KYC procedure - Also working closely with the Risk team in this matter.
-Working closely with the VIP, Marketing and Risk/Payments department;
-Crediting bonuses & Free spins
-Upselling the Brands promotions
-Retaining Customers who wish to close accounts
-Actively engaging customers in the view to increase player activity.