Swedish Customer Support Agent

Job Type:
Permanent
Categories:
Customer Support
Location:
Malta
Salary Description:
Competitive Salary Offered
Posted:
14-Sep-21
Job Ref:
15997

BettingJobs are working with an established operator within the iGaming industry that are looking for a Swedish Customer Support Agent to join their team in Malta. Apply today for a confidential discussion.

Job Purpose:

To handle customer communication on behalf of the Group, researching and resolving customer issues, using available tools and interdepartmental support. Problem solving, administering the customer’s account.

Essential Job Functions / Main Duties & Responsibilities:

• Answer and support customer facing communication in required languages, and translate emails, website information and any other matter as requested
• Research solutions to customers' issues
• Interact with various departments to resolve customers' issues
• Use available tools and information resources to resolve problems
• Use a comprehensive knowledge of the Group website to investigate and resolve issues
• Escalate unresolved problems in accordance with established policy, procedures and protocols
• Administer client account management, including updating notes in accounts
• Research transactions discrepancies and take appropriate actions
• Monitoring of customers' activity, including assisting in the identification of fraudulent activity or abuse
• Amending / adjusting transactions in customer accounts when necessary or instructed
• Maintain professionalism and adhere to company standards during all interactions
• Assistance with special Customer Service projects
• Other tasks and duties as assigned

Skills & Qualifications:

• Ability to think critically and draw from experience to make decisions
• Computer literacy
• Care in dealing with sensitive information
• Ability to understand both written and oral instructions in English
• Ability to write, read and speak in the required languages
• Ability to deal with ambiguity and identify customer’s needs
• The ability to organize and manage multiple priorities
• Ability to independently research solutions and solve problems
• Strong customer orientation
• Excellent interpersonal and communication skills
• Performance driven and a strong team player
• Fluent and advanced skills both oral and in specialized languages would be an asset
• High school diploma required
• Flexible and has the ability to quickly adjust to frequent process and information changes

Knowledge & Experience:

• Minimum of 3 years in a position with relevant experience would be an asset
• Knowledge of Sportsbook industry would be an asset
• Basic office skills including knowledge of Microsoft Word and Excel

Contact Details:
Tel: +447801586642
Contact: Liam Deehan
Email:

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