Payments Processing Team Lead

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Salary Description:
Competitive Salary Offered
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BettingJobs are working with an established operator within the iGaming industry who are looking for a Payments Processing Team Lead to join their team in their Malta office. Apply today for a confidential discussion


As a Payments Processing Team Lead you will provide direct supervision of the payments processing team performance, workload and work quality by coaching and assisting Payment Processing Analysts (PPA) to ensure high quality and efficiency on handling payment transactions and complying with company fraud prevention checks and policies.
Therefore, we are looking for someone with the following profile: problem-solver, excellent communication and interpersonal skills, strong organizational skills and an example of integrity.

Essential Job Functions / Main Duties & Responsibilities:

• Supervise, coach and train PPA in daily operations
• Create and distribute PPA schedules within expected timeframe
• Motivate analysts to achieve organizational goals by conducting regular team meetings, 1on1, etc
• Monitor PPA team performance, report on metrics and motivate PPA team members
• Conduct regular evaluations of PPA performance to ensure that KPI and SLA are met and communicate the evaluation to PPA
• Recommend and implement opportunities for increased departmental efficiency
• Follow up on unresolved problems and escalate in accordance with establish policy procedures and protocols
• Interact with various department and/or external providers to research and resolve payment related issues in a timely manner
• Maintain in-depth working knowledge of Payments Processing teams systems and processes
• Assist other departments in understanding payment processing application and procedures
• Discover training needs in coordination with team leads in Fraud Prevention, Compliance, Responsible Gaming and HR
• Communicate with other departments and/or external providers to research and resolve customer issues, research transaction discrepancies and take appropriate action
• Follow up on unresolved problems and escalate in accordance with established policy procedures and protocols
• Ensure that all information of confidential nature is held in a secure and confidential manner and adhere to company standards during all interactions
• Assist the Global Payments Processing Manager with special projects as assigned to introduce new products or solutions
• Other tasks and duties as assigned

Skills & Qualifications:

• Good coaching and training skills
• Effective Employee Relationship Management
• Excellent interpersonal and communication skills
• Leadership: a demonstrated ability to lead people and get results through others
• Ability to create a high performance team and be a strong team player
• Ability to think critically and draw from experience to make decisions
• Care in dealing with sensitive information
• The ability to organize and manage multiple priorities
• Ability to independently solve problems
• Computer literacy
• Ability to understand both written and oral instructions in English

Knowledge & Experience:

• Minimum of 3 years in a position with relevant experience would be an asset
• Supervisory experience considered a plus
• Training experience considered a plus
• Basic office skills including knowledge of Microsoft Word and Excel
• High school diploma required

Contact Details:
Tel: +447801586642
Contact: Liam Deehan

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