Enhanced Due Diligence Officer (DE)

Job Type:
Fraud & Security, Compliance
Salary Description:
Competitive Salary Offered
Job Ref:

Betting Jobs are working with a very well established iGaming/sportsbook operator who are more commonly known for targeting the UK-facing market. However they are also targeting the German market and are looking to add to their team in Malta with the below Enhanced Due Diligence role.



Key Responsibilities / Duties:

• Responsible for maintaining AML processes, including enhanced due diligence and customer VIP profiling, assessing (and validating as appropriate) level and source of funds/wealth.
• Responsible for adhering to Safer Gambling policies and processes including making assessments on how, and when, to interact with customers including recording, and reviewing all contact made with rationales.
• Contact customers, where appropriate to ascertain affordability, verify source of funds/wealth and request further information and documentation.
• Ensure that all incoming queries are dealt with accurately and in a timely manner.

Key Working Relationships: • Key relationships with Account Management Team, Safer Gambling Officers, Payments & Security Team and Contact Centre.
• Working closely with the AML Manager to ensure consistent approach in work practices.
• Communicate with other teams and departments to handle various projects as required
• Liaising with DMLRO/MLRO to ensure suspicious activity is highlighted for investigation

Person Specification, Skills, Experience & Qualifications:

• Native German speaker
• 3+ years online gaming experience within CS/VIP or Compliance departments.
• Understanding GB and MGA licensing objectives
• Demonstrates ability to monitor, report on, and make recommendations on players based on set criteria, thresholds and triggers.
• An inquisitive mind able to use common sense to ask the right questions when assessing customers’ behaviour and documentation.

• Strong communication skills, and ability to influence all levels to ensure the Compliance department always operates within a compliant framework • Comfortable using range of software programmes including MS Office. • An extremely well organised individual, able to prioritise, multi-task and deliver tasks to deadlines. • Confident telephone manner with the ability to communicate with customers in a clear and positive way.

Contact Details:
Tel: +44 (0) 1355 588 988
Contact: BettingJobs

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