BettingJobs is thrilled to collaborate with our client, a prominent online bookmaker known for transforming the sports betting and gaming industry, in their search for a Payment Solutions Manager to join their team in either Malta or Toronto.
 
Responsibilities:

• Track and manage payment service performance, including downtime, success rates, and efficiency across all websites.
• Maintain productive relationships with Payment Service Providers (PSPs) to meet business needs.
• Provide monthly reports to the Director of Payments and CFO, including forecasts, trends, and market updates.
• Assist with budgeting based on service provider costs and business forecasts.
• Coordinate and monitor the Payment Solutions Department’s operational procedures.
• Maintain knowledge of payment systems and processes.
• Manage and coach the Payment Solutions Team, setting performance standards and ensuring appropriate training.
• Enforce process improvements to protect profitability and regulatory compliance.
• Collaborate with Fraud, AML, Compliance, Revenue, and Customer Service teams for cross-functional support.
• Ensure continuous team development and alignment with industry standards.
• Identify new product features and functionalities based on market feedback and competitor insights.
• Review PSP contracts, negotiate rates, evaluate performance, and conduct due diligence.
• Optimize payment method allocation to balance customer experience, cost efficiency, and risk mitigation.
• Work with Legal and Compliance to ensure policy adherence to licensing requirements.
• Support payment product launches and cross-functional activities.
• Perform additional duties as required.

 
Requirements:

• Proven leadership with the ability to achieve results through others.
• Strategic planning and future-focused departmental oversight.
• Strong organizational and multi-priority management skills.
• Skilled in problem analysis and resolution.
• Excellent interpersonal, communication, and negotiation abilities.
• Team-building expertise and effective team player.
• Experience in employee training and development.
• Commitment to company values.
• 5+ years of staff management experience.
• In-depth knowledge of the iGaming industry and payment processes.
• Expertise in deposit and withdrawal procedures.