BettingJobs are currently seeking an IT Application Support Analyst for an established gaming brand, to be based in their UAE office.

*Experience working in a land-based casino is essential*

Responsibilities:

• Provide on-call support and proactive communication to business process owners.
• Oversee the problem management process to ensure maximum system uptime.
• Resolve incidents and service outages promptly through hands-on support.
• Perform Level 3 technical troubleshooting for assigned services.
• Collaborate with development, support (Level 1 & 2), and engineering teams to improve processes and delivery.
• Coordinate minor technology projects and related activities within business units.
• Monitor maintenance activities to ensure system quality and integrity.
• Understand and leverage applications to create competitive advantages.
• Manage all aspects of assigned services—from user interface to backend systems—by working across IT departments.
• Participate in system testing before business handoff; conduct lab tests and simulations to identify issues.
• Provide and maintain accurate support and system documentation.
• Assist users in gathering and documenting requirements.

Requirements

• Bachelor’s degree in computer science, information technology, or related field (advanced degrees or certifications a plus).
• 2–4 years of broad-based IT and business experience; software support/troubleshooting and customer service background highly desirable.
• At least one year of business unit experience with strong commitment to solving business problems.
• Solid technical skills, with knowledge of application support and development methodologies.
• Experience supporting Windows-based enterprise applications; familiarity with Windows Server, IIS, and SQL Server.
• Strong communication, customer service, and documentation skills.
• Ability to manage multiple priorities and work independently with minimal supervision.
• Proven ability to gather requirements, solve problems, and work collaboratively across teams.