BettingJobs is searching for a Customer Service Agent (German Speaking) to join a leading gambling operator based in Malta.

As the Customer Service Agent, your main duties will include providing world-class customer service by responding to customer queries by telephone, email, and online chats in first language German and/or second language being English, where applicable whilst processing and resolving incoming and outgoing contacts in a multimedia environment.

The successful candidate will have strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively with exceptional attention to detail, ensuring high standards of quality in all outputs.

Responsibilities:

• Providing world-class customer service by responding to customer queries by telephone, email, and online chats in first language German and/or second language being English, where applicable
• Assist on tasks within other regions by using company translation tools provided, this is only if all tasks on the product that you are scheduled to work on have been completed
• Processing and resolving of incoming and outgoing contacts in a multimedia environment
• Processing pertinent information into relevant databases
• Completion of tasks assigned during shift
• Customer relationship building and management as well as cross selling of products and services
• Problem solving tasks during shift
• Handling and taking full responsibility for customer related queries
• Excellent time management and adherence to schedule
• Performing extra tasks given by managers / shift supervisors as required

Requirements:

• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
• Exceptional attention to detail, ensuring high standards of quality in all outputs
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
• German as a first/native language – strong written and verbal communication skills
• Fluency in English – strong written and verbal communication skills
• Valid work/residence permit to work in Malta
• Availability to work on 24/7 shift patterns

Nice to have:

• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
• Experience in developing and executing customer retention strategies
• Minimum of high school qualification
• 2 years’ work experience post qualification